Connect with Gerod
For as long as I can remember, I have always worked at getting better and getting ahead.
One strong trait from early on was an ability to see value in something and then to understand how I could increase the value and become more profitable. While still in school I started my first business and it was there I learned many of the basics of running a company. Even more importantly I learned the importance of outstanding customer service towards the bottom line.
Following school I joined the military during the Iraq war. It was here that I learned other valuable lessons that apply equally to business as to combat: integrity, self discipline and positive “can do” attitude. Following my military service I joined my father’s auto sales business and acquired further skills in leading and managing others, which led to further profitability.
By April 2, 2013 I put all of my acquired skills and knowledge into a new business venture, a moving and transportation company that started up debt free and continues to operate totally debt free to this day. While I had no specific experience or connections within this industry I was able to achieve profitability through application of superior customer experience and satisfaction. From one small truck, no employees and 500 new Vistaprint business cards I have grown the company to several employees and 3 trucks that are constantly busy even though 95% of my business comes from word of mouth! That’s the power of continuously putting customer service at the front of your business!
Now I am providing training, mentoring and support for a variety of businesses in these same principles, policies and activities. Each customer interaction is a point of inflection that can either increase your top line sales or decrease them. Dissatisfied customers become strong advertisers for your competition, while satisfied customers convert into either more incremental sales, more return sales or both!
Contact us today to learn more about our offerings and potential benefits.