We help small business owners increase their 

     profits through Customer Experience Training.​ 
If your business is struggling, or not growing as fast as you would like, the problem may be getting more customers, and keeping the ones you have. Here are some shocking stats: 
  • 96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back – 1st Financial Training services.
  • It costs 6 – 7 times more to acquire a new customer than retain an existing one – Bain & Company.
  • The cost of a new customer is up to 5 times that of retaining a current customer. https://www.invespcro.com/blog/customer-acquisition-retention/
  • About two-thirds of companies will compete primarily on The Customer Experience https://www.gartner.com/en/marketing/insights/articles/key-findings-from-the-gartner-customer-experience-survey
​Are you ready to start making the small changes in your business that give a big result to your bottom line? Want a customer relationship expert with years of experience to help get you there? Don't wait to see results, get started today!

Free 30 Minute Consultation

Need assistance growing your business? Sign-up for a free 30 minute consultation with Gerod below!

Business Resources

Are you ready to start growing your business and reducing your costs by creating better relationships with your customers? 

Why Work with Gerod

Gerod has a track record of success and achievement that he is ready to put to work for you, as a customer relationship expert.

Contact Gerod

Get in touch to schedule an interview, consultation, training session, or speaking engagement for your next event.